-We are now offering international shipping via EMS to over 65 destinations including Canada, Hong Kong, Japan. (7-14 working days with EMS)
-We will deliver your purchase within 7-14 working days after receiving your order confirmation. During high season and sales, delivery might take a little longer than usual. Please note that SMALLSTUFF is not responsible for any additional time incurred while your parcel is held at Customs.
-Your order is shipped from Seoul, Korea.
-Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the item. Duty Fees will not be refunded on returns for this shipping method.
*All packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Exchange/ Return Policy
-All requests for return must be made within 7 days after receiving the package.
-Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
-Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. Return that are damaged or soiled may not be accepted and may be returned to the customer.
1. Post a return request on our Q&A Board within 7 days of receipt. You are required to attach the photos of the received products and include the item code, the order number, and the reason for the return.
2. A customer service representative will be in contact to assist you by email or phone.
3. Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect items must be returned with all of the tags and labels intact. The items must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the Q&A Board. The shipping fee will be refunded once the returned item has arrived.
*Gift cards, sale & discounted items are considered final sale.